Departments -- Jordan Hospital

Executive Department:

Quality Management
Nursing Department
Pharmacy and Medical Supplies
Medical Department
Administration
Finance Department

Quality Assurance Office:

Quality management meeting the requirements of ISO 9002 .

Provision of general and specialized medical services including all diagnostic & therapeutic support, medical education and training.
Sincere commitment to quality and quality system.
A written policy statement specific to the organization’s goals, expectations and needs of our customers.
Understood and implemented policy at every level.
Organizational responsibilities and authorities defined.
Adequate verification resources.
Quality system periodically reviewed.
Management Representative and an executive management headed by the Director General deals with all quality matters.
Quality System fully documented and implemented.
Quality manual well maintained.
Procedures documented and implemented.
Full considerations are given in preparing the quality plans.
We have adopted (ISO 9002) 1994 since 1998 and will upgrade to (ISO 9000) in September 2001.

Nursing Department:

Provides a high level of competent nursing care for patients.
Implements and develops the nursing manual procedures and quality assurance.
Constantly guides, instructs and trains the nursing staff during the regular rounds made to the sections and units.
Documents the forms and nursing reports.
Strengthens cooperation with the universities and colleges in activating the training process of the student nurse.
Cooperates with other departments to obtain, provide and deliver patients' needs.
To maintain the safety of the nursing staff and patients.
To maintain the proper professional conduct of the nursing staff.

Pharmacy and Medical Supplies:

Special Services :

Responsible for procurement as well as dispensing all medications & medical disposables.
Supply the patient with the medication according to the price list of the Ministry of Health.
All systems within this department are fully authorized & computerized according to international standards.
This department includes 2 pharmacies: An in-patient pharmacy responsible for dispensing medications for all in-patients and an out-patient pharmacy that mainly sells medicines to our patients & customers. All prices are according to Jordanian Ministry of Health regulations.
Jordan Hospital is mainly concerned with quality service. All items such as medicines & disposables are of top quality & only high standard items are procured

Medical Department:

Supervision of all medical departments
Recognized for post-graduate training by :

The Jordanian Medical Council in the fields of surgery, medicine, Obstetrics & Gynecology

Arab Board for medical specialties - pediatrics

Training programs for consultants from Arab countries
Training and education of students from Jordanian and Arab Universities and colleges
Medical Library and Internet services

Administration:

Quality management and job description for all department by-laws.
Internal regulation approved by the ministry of labor.
Education training and specialized courses to raise the standard of hospital employees.
Hotel services complying with various economic needss of customers (suites, one-bed rooms, two-bed rooms and 3-bed rooms).
Hotel services maintain a high quality standard of:

Cleanliness and sterilization

Diet under the supervision of consultants and patient choice.

Patient satisfaction questionnaire to ensure patients’ satisfaction.

Finance Department:

Official charges approved by the ministry of health and medical association.
Computerization of all procedures.